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Ian Richardson
Senior Product Designer

Ian Richardson
Product Designer

10+ years driving measurable growth across insurance,
fintech, retail, education, and SaaS. Specialising in conversion optimisation,
experimentation and AI-enhanced product workflows. 25 years digital experience.

 

 



SYSTEMS, APPS,
WEB, BRANDING

WELCOME TO MY PORTFOLIO

"I research faster and ideate wider.
AI gives me more time to do the most important things — really understand
and solve people's problems."

What I do
Hello, I'm Ian and I help product teams identify the right problems, design the right solutions, and deliver measurable outcomes — combining strong product thinking with hands-on execution at every stage.
My work spans end-to-end acquisition journeys, scalable design systems, B2B SaaS platforms, and multi-market research programmes. I work closely with Product and Engineering — challenging briefs, shaping roadmaps, and turning research into decisions that move things forward.

The impact
A few numbers that matter:
+75% CVR uplift through experimentation-led redesign
+16pt funnel improvement across acquisition journeys
50% faster delivery via scalable design systems
8–10% increase in in-store conversion across retail partners.

Selected work 
Below is a selection of product design work across conversion, systems, and AI-enhanced workflows.

I also build things
Cairn is an AI-assisted product design process app I designed and built for designers and product teams. It gives teams a structured path from brief to launch — combining human and AI-generated design concepts, stakeholder alignment checkpoints, and a cyclical process that connects each launch back into the next brief. Most design processes start too late and end too early. Cairn fixes that.
Explore Cairn →

Get in touch
I'm not actively looking right now, but I'm always happy to connect with people working on interesting product problems.
Say hello →